Privacy Policy

Your Privacy

Expandingpliers.com is committed to protecting your privacy. We use the information we collect on our site to make shopping with us as simple as possible and to process your orders, to provide you with support and to help us enhance your shopping experience. Please read on for more details about our Privacy Policy. Please be aware that, by placing an order, you are consenting to our Privacy Policy.

What information does Expandingpliers.com collect? How is it used?

You may visit our site anonymously, but Expandingpliers.com will collect information when you:

  • Place an order with us including any product or gift certificate purchase.
  • Register for any promotion, contest or sweepstakes.
  • Respond to a survey or communication, such as an email.
  • Participate in another site feature.

When you order, we obtain your name, e-mail address, mailing address, phone number, and credit card information. This allows us to process and ship your order and to notify you of your order status.

We also collect information about gift recipients to process the gift purchase; however, this information will not be used for marketing purposes.

We use the information we collect to:

  • Process and ship your purchase or service request.
  • Contact you for billing or other related matters regarding an order you placed.
  • Personalize information for you when you visit our site.
  • Administer a promotion, contest, or sweepstakes.

You may be given a choice to receive periodic emails from us about new products, periodic promotions, special events, and more, but you will need to "opt-in" (give us permission) to receive this information. If you no longer want to receive this information from us, you can "opt-out" at any time. Please see the section below: How can I opt-out or modify information I have provided to Expandingpliers.com?

How does Expandingpliers.com protect their customer's information?

We use a Secure Server for collecting personal and credit card information. The industry-standard Secure Server Layer (SSL) ensures that you are communicating with the legitimate Expandingpliers.com website and encrypts (scrambles) all of the information you enter before it is transmitted over the internet and sent to us. To assist you in ensuring that your connection is secure, look at the website address in your browser window. Non-secure sections of our site begin with "http://". When you move to a secure area of the site, the address changes to "https://"; the "s" stands for secure. Also, when you enter our "check-out" page, look at the bottom status bar of your browser window. If you see a solid key or a closed padlock icon at the bottom of the page, it means that the SSL is active and your information is secure. If you are using Microsoft Internet Explorer 7 or later, our SSL Certificate will cause the address bar of your browser to turn green. A display in the green bar will visually verify that the site is secure. Furthermore, all of the customer data we collect is protected against unauthorized access and is kept confidential. We regularly update our security procedures and enhance our site to meet the very latest encryption standards .

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive, if you allow it. Cookies enable the site or service provider's systems to recognize your computer and remember your information, such as the information in your shopping cart. These also help us to remember your preferences and to customize information for you when you return to our site to make your visits more convenient and enjoyable. They do not damage your files and they do not allow anyone to access your personal information.

If you have set your browser to reject cookies, we will not be able to recognize your cart or provide any customized personalization. However, you can still place orders with us by phone. Look at your browser Help menu to learn more about cookies.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly solicit or collect personal information from children under the age of 13. If we become aware that a user is under the age of 13 and has accessed our site without prior verifiable parental consent, we will remove his or her personal information from our files. We do not sell or ship any items ordered through this website to anyone we know to be under the age of 18.

How can I opt-out or modify information I have provided to Expandingpliers.com?

If you have "opted in" (given permission) to receive email communications from us for marketing, promotions, contests, or survey purposes, and you want to "opt-out" of (discontinue) receiving this information or you want to change your information, you can do so at any time.

In each email communication, we will provide the information for opting out or modifying your information. Simply follow the instructions provided. Your request will be processed within five (5) business days.

Please be aware that we may retain necessary information about your individual sales transaction so that we can service that transaction properly.

Will Expandingpliers.com disclose the information it collects to outside parties?

Expandingpliers.com does not sell, trade, or rent your personal information. Expandingpliers.com may release account information when we believe, in good faith, that such release is reasonably necessary to comply with law.

Information Shared with Third Parties

Certain information is shared with third parties (such as credit card companies and common carriers that are used to ship our products) that may in turn use this information for their own direct marketing purposes.

California law permits our customers who are California residents to request information regarding our disclosure of personal information to these third parties. Expandingpliers.com extends this privilege to all of our customers regardless of where you live. Please contact us by email, phone, or mail, to make such a request.

Third Party Links

In some instances, we may provide links to third party sites on our site. These sites have their own separate privacy policies. We have no responsibility or liability for these sites and their links and content. Since it is important to us that you are protected and satisfied with our service, please feel free to contact us with any feedback about these sites or if any links are not working properly.

Changes to Our Privacy Policy

We reserve the right to make changes to our Privacy Policy and we will post changes on this page. These changes only will apply to information collected after the date of the change. This Privacy Policy is effective as of August 1, 2010.

Terms and Conditions

Please visit our Terms and Conditions to review our policies concerning the use of our website.

Questions and Feedback

If you have any questions or feedback related to our Privacy Policy or anything else, please email us at  info@sturdybilt.com.