Shopping Information
Payment Methods
The best and easiest way to order is through our online store. But we're also happy to take your order over the phone or by mail if you prefer. Once your information and payment is confirmed, we ship your products as quickly as possible. We try our best to ship within one business day after payment is confirmed. If we're unable to ship within this timeframe, we'll let you know as soon as we can. Right after your products ship, we'll email a tracking number to you. If you didn't order online, just request a tracking number if you'd like one.
Payment Methods
Most credit cards are gladly accepted. Checks and Money Orders also are gladly accepted, but orders won't be processed until the instrument has cleared our bank.
Sales Tax
Orders shipped outside of California are not charged sales tax. For orders shipped within California, the current California sales tax rate of 7.25% is charged.
Customer Pick-Up
This is a great way to save on shipping charges if you're in the area. We enjoy meeting our customers and discussing how our products are made and used. You also can try them if you'd like to check it out before you buy. Please contact us first to schedule a time. We're conveniently located just off Highway 101 in Camarillo about halfway between Santa Barbara and Los Angeles.
Our shipping & handling charges are based on actual costs wherever possible. We don’t inflate the prices of our products to cover “free” or flat rate shipping & handling charges.
We use the US Postal Service for most of our shipping, both domestic and international. Domestic Shipping takes from 1 to 5 business days depending on how far you are from Southern California and the method selected. For other special arrangements just contact us to arrange it.
Shipping Damage
Please inspect the package(s) received from the carrier for any signs of damage. If you feel that your item has been damaged due to shipping, please contact us immediately.
Changes & Cancelations
If you want to cancel your order and your order has not been shipped, there is no fee. Once the order has shipped, it can't be canceled and is then handled as a return.
For thirty (30) days from the time the product is delivered, if you're not satisfied with your purchase, Expandingpliers.com will gladly provide a full refund (except for shipping costs) as long as the product is returned in a fully unused condition. If the product has been used or damaged, any refund will be at our discretion.
Please contact us for a Return Authorization number since returns will not be accepted without the Return Authorization number. Please have the following information ready when contacting us: receipt, date of purchase, your phone number and email, and a detailed explanation of the problem.
All refunds will be issued in the same form in which the original payment was made, except cash payments. Cash payment refunds will be issued in the form of a check. Customers are responsible for all shipping costs related to returned items and a restocking fee may be charged. The costs of shipping, restocking and refurbishment, if applicable, may be deducted from the refund.
Feedback & Suggestions
All visitor and customer suggestions and feedback are welcome.
Customer Service
Email: info@sturdybilt.com
